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If you have questions about your order please contact us by email at and we will get back to you as soon as possible. Please include your order number, which will be on your confirmation email (check your spam folder if you can't find it!). 

If there are any problems with your order, don’t hesitate to get in touch and our team of expert growers will be able to put it right. After all, we love orchids, and all we want to do is share that love with you.

We don't have a call centre or big customer services team, so please bear with us as it might take up to 48 hours over the weekend to reply to your email.   We've created some expert advice and all commonly asked questions so please check our customer support page for the fastest answers to your queries.