Most questions can be answered on our Customer Support page where you'll find help with ordering, delivery, our One Month Guarantee, and answers to many common questions.

If you still need help, please email us at hello@loveorchids.co.uk.

If your enquiry relates to a Love Orchids order, please include your order number (found on your confirmation email) to help us assist you more quickly.

If you're contacting us about your orchid, including a photograph will help us diagnose the issue more accurately.

Whether your enquiry is about an existing order or simply caring for your orchid, we're always happy to help.

Email is the best way to contact us. It allows us to review your enquiry, any photographs and your order details before responding, helping us provide the most accurate advice.

Some enquiries may receive immediate guidance, while those requiring specialist advice may take a little longer. During busy periods, please allow up to two working days for a reply.

To Help Us Help You

To help us resolve your enquiry as quickly as possible, please include:

• Your order number (if your enquiry relates to a Love Orchids order)
• A photograph of your orchid (if your enquiry relates to its condition or care)
• A brief description of the issue

Our growers have been growing flowering plants for over 60 years and are always happy to share their expertise.