Ordering

  • If your order hasn't been dispatched yet, we'd be happy to help. Simply email us with your order number and we'll do our best to cancel your order.

    Unfortunately, once you've received your dispatch confirmation, we're unable to cancel it.

  • If your order hasn't been dispatched, we can usually make changes for you.

    Please email us as soon as possible and we'll do our best to update your order before it's packed.

  • Don't worry. Your billing address is only used for payment and isn't included with your order, so your gift recipient won't see it.

    If you'd like us to update it for your records, please get in touch before your order is dispatched.

  • Yes. You can add a personal gift message during checkout.

    Forgot to add one? If your order hasn't yet been packed, simply email us with your message and order number and we'll do our best to include it.

    Find out more about sending an orchid as a gift on our Delivery Information page.

  • Your confirmation email usually arrives within a few minutes. If you can't see it, please check your junk or spam folder.

    Still can't find it? Email us and we'll resend it.

  • No. We never include prices or receipts inside the parcel, making our orchids perfect for sending as gifts.

    Read more about gift orders and delivery on our Delivery Information page.

  • Most of our orchid arrangements are chosen by colour. Simply select your preferred colour palette and our growers will carefully choose one of the most beautiful orchid varieties currently in bloom.

    Collector's Orchids are variety specific, so you'll receive the exact named variety shown.

  • Yes, but each delivery address will need to be placed as a separate order.

    This ensures every orchid is packed, labelled and delivered correctly to the right recipient.

Delivery

  • If your order hasn't been dispatched, we can usually update the delivery address. Please contact us as soon as possible.

    Once your order has been dispatched, we're unfortunately unable to change the address, you'll need to contact the courier directly using the tracking details provided.

    For more information about managing your order, visit our Delivery Information page.

  • We're sorry to hear that.

    Please first check your tracking information to see whether your parcel has been left in a safe place or with a neighbour.

    If you still can't locate it, email us and we'll investigate for you.

  • Standard orders are usually dispatched within 3 working days and typically arrive within 3–6 working days.

    For full delivery times, delivery options and where we deliver, please see our Delivery Information page

  • Yes. You can choose Nominated Day delivery at checkout.

    If you've already placed a order and it hasn't been dispatched, please contact us as soon as possible and we'll do our best to help.

    Our Delivery Information page explains how Next Day and Nominated Day Delivery work.

  • We're very sorry your orchid hasn't arrived in perfect condition.

    Please email us within 48 hours of delivery your order number and a photograph of the damage. We'll review it as quickly as possible and arrange the appropriate solution.

  • We're sorry if something isn't quite right.

    Please email us with your order number and details of the missing or incorrect item. If possible, include a photograph and we'll resolve the issue as quickly as we can.

Quality and Guarantee

Every Love Orchids orchid is carefully grown, selected and quality checked before leaving our family nursery in the New Forest.

If you're concerned your orchid hasn't arrived in the condition you'd expect, or hasn't met our quality standards, we're here to help. Every orchid is backed by our One Month Guarantee.

  • We're sorry your orchid hasn't arrived in perfect condition.

    Every Love Orchids orchid is carefully selected, quality checked and packed before leaving our family nursery, and is backed by our One Month Guarantee.

    Please email us within 48 hours of delivery with your order number and a photograph of the damage. We'll review everything as quickly as possible and arrange the appropriate solution.

  • As every orchid is a living plant, each one is naturally unique. Flower shape, markings and colour may vary slightly from the photographs shown on our website.

    However, your orchid should always match the variety or colour palette you selected and meet our high quality standards.

    If you're concerned your orchid isn't as expected, please send us your order number and a photograph. We'll be happy to help.

  • We expect your orchid to remain beautiful for at least one month.

    If your orchid has finished flowering sooner than expected within 30 days of delivery, despite following our simple care advice, it's covered by our  One Month Guarantee.

    Simply email us with your order number and a photograph. We'll assess your orchid and, if it hasn't met our quality standards, we'll arrange a replacement.

  • Every orchid is individually selected and quality checked by our growers before leaving our nursery.

    If your orchid arrived looking unhealthy or you're concerned about its condition, please contact us within 48 hours of delivery with your order number and a photograph.

    We'll assess your orchid and, if it hasn't met our quality standards, we'll arrange the appropriate solution under our One Month Guarantee.

  • If your orchid doesn't look quite as you'd expect, don't worry—many common orchid problems are easy to identify and resolve.

    We recommend visiting our Orchid Care Guide, where you'll find simple advice on watering, positioning and troubleshooting the most common issues, along with our Ask Our Growers section.

    If you can't find the answer you're looking for, or you're still concerned, simply email us with your order number (if you have one), a photograph of your orchid and a brief description of the problem.

    Our growers will be happy to advise and, if your orchid hasn't met our quality standards, we'll put things right under our One Month Guarantee.

  • This is completely normal. We carefully select many of our orchids with unopened buds, ready to bloom, so you can enjoy fresh flowers continuing to open after your orchid arrives.

    If the buds fail to open or begin dropping shortly after delivery, please contact us with your order number and a photograph. We'll be happy to help and, if your orchid hasn't met our quality standards, we'll put things right under our One Month Guarantee.

Still need help? Send us a message: