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POPULAR QUESTIONS

Where is my delivery?

Once your order is packed we will drop you an email with a tracking reference for you to follow. If you have not received the tracking email please check your spam or leave it a day or two as we sometimes wait an extra day with standard deliveries to ensure that they arrive as fresh as possible.

How can I change the delivery address?

Not to worry! If you have not received a dispatch email you are able to change your address through the order email we sent to you. If your orchid has been dispatched then you will need to contact the courier direct to try to re-arrange the delivery. Please use the contact details for the courier we shared on the dispatch email.  

When are your multi-pack mini orchids back in stock?   

Not to worry! We will still offer multi packs at certain times of the year, just make sure you sign up to the Orchid Club - https://www.loveorchids.co.uk/pages/orchid-club to get access to them when they are available. In the mean time we hope you find something special in our new Collections.

Where do you deliver to?

We deliver to all mainland UK address including Scotland and Scottish highlands. Unfortunately, we are still unable to delivery to NI.  

My plant arrived damaged?

Oh no! We are sorry about this. Please get in contact with us with your order number and pictures and we will put this right!

Can't find what you're looking for?  

If there are any problems with your orchids, don’t hesitate to get in touch and we’ll be sure to put it right. After all, we love orchids, and all we want to do is share that love with you. 

We hope you find the answers to your questions within this care page but if not then please send us an email with any photos of the issue and we'll make sure we put it right.  

 

To get in touch just drop us an email with photos to: hello@loveorchids.co.uk

DELIVERY QUESTIONS

There are missing or incorrect items in my delivery? 

We are so sorry. Please get in touch with us and we will make this right.  

How can I change the delivery address?

Not to worry! If you have not received a dispatch email you are able to change your address through the order email we sent to you. If your orchid has been dispatched then you will need to contact the courier direct to try to re-arrange the delivery. Please use the contact details for the courier we shared on the dispatch email.  

My product says delivered but it's not here? 

Not to worry, there are times when the tracking shows delivered but it is still on the way to you. In the meantime please double check the following: 

  • Is the address on your email correct? 
  • Has it been left safely somewhere around the property? 
  • Has one of your neighbours taken it in for you? 

If you still can't find it after all of the above then please get in touch and we will put this right.  

When will my order be delivered?

We aim for all standard FREE deliveries to be with you 3-6 business days after your order. During busy periods this could take a little longer but we'll update you if there are any changes. If you have selected next day delivery and ordered by 1 pm your order will be dispatched the same day! Nominated day delivery orders will be dispatched the day prior to the selected day.

Can I delay my delivery?

Realised someone will not be in? Please get in contact with us and we can delay your parcel.

Can't find what you're looking for?  

If there are any problems with your orchids, don’t hesitate to get in touch and we’ll be sure to put it right. After all, we love orchids, and all we want to do is share that love with you. 

We hope you find the answers to your questions within this care page but if not then please send us an email with any photos of the issue and we'll make sure we put it right.  

 

To get in touch just drop us an email with photos to: hello@loveorchids.co.uk

QUALITY ISSUES

My Plant arrived damaged what can I do? 

Oh no! We are sorry about this. Please get in contact with us with your order number and pictures and we will put this right!

My leaves are wet what should I do? 

Likely cause is bacterial rot which can happen when the plants are stressed (too hot, too humid or too wet). Removing all affected leaves to try avoid other leaves getting infected. Relocate the orchid to better air circulation, lower humidity and temp between 20 and 26 degrees.  

What to do if my orchids leaves are droopy? 

This is nothing to worry about, it normally means that your orchid is thirsty. Immerse the whole pot in water for 20/30 seconds then leave to drain fully.

How do I know if my orchid roots are healthy? 

Well watered roots should be a healthy green colour, white or grey roots are lacking moisture.

There was loose bark when my orchid arrived?

As hard as we try to keep the plants secure, sometimes we cannot control a bit of travel damage. Nothing to worry about, just scoop it out of the box and add back to the orchid pot. 

Can't find what you're looking for?  

If there are any problems with your orchids, don’t hesitate to get in touch and we’ll be sure to put it right. After all, we love orchids, and all we want to do is share that love with you. 

We hope you find the answers to your questions within this care page but if not then please send us an email with any photos of the issue and we'll make sure we put it right.  

 

To get in touch just drop us an email with photos to: hello@loveorchids.co.uk

ORDERING ISSUES

How do I cancel an order?

Don't worry, you can cancel your order with us by getting in touch. Please note that if you have already received your dispatched email this will not be possible. You can refuse the parcel or send it back to us as we will refund the order.

How do I make any changes to my order?

You can change your order with us until your order is dispatched. Get in touch with us and we will help you edit.  

Can I add a note to my order? 

You are able to write a personal note to go with your orchid. If you have missed this, not to worry. Contact us with the note you would like to leave and we will add this for you.

I'm having problems completing my order?

Once the order has gone through we are unable to change the billing address. If you have received your order confirmation, the order has gone through perfectly and you will not need to worry.  

Where is my order confirmation?

No need to worry, sometimes our emails can end up in your junk box. Please check the following before contacting us: 

  • Is the email in your SPAM/Junk folder  
  • Have you entered the correct email address on your order 
  • If you still can't find it, get in touch with us. 

Can't find what you're looking for?  

If there are any problems with your orchids, don’t hesitate to get in touch and we’ll be sure to put it right. After all, we love orchids, and all we want to do is share that love with you. 

We hope you find the answers to your questions within this care page but if not then please send us an email with any photos of the issue and we'll make sure we put it right.  

 

To get in touch just drop us an email with photos to: hello@loveorchids.co.uk

ORCHID CARE

How do I water my orchid?

To water, run the pot under a tap for around 20 seconds allowing water to drain through the bottom before putting it back in the ceramic pot. Orchids should only need a water once a week or twice if the weather is very warm.  

Does my orchid need different care in winter seasons? 

Orchid care does change during the winter months, here are our top 5 tips on how to look after them. 

  1. Reduce watering, water only when the roots are grey and no condensation on the pots.  
  2. Increase light (if possible), position in a well-lit room or window but out of direct light.   
  3. Keep out of draughts, hot or cold, as this can dry out the buds.  
  4. Don’t put too close to heat like fires or radiators etc. 
  5. Keep away from fruit bowls, some fruit release ethylene gas as they ripen which speeds flower death.  

How do I re bloom an orchid? 

When flowering is over, cut off any dead (brown) parts of the flower stem. If new flowers don’t appear within two months, try moving the plant to a cooler and brighter location to trigger the flowering response.

What do healthy orchid leaves look like?

Healthy orchid leaves are a light green. If your orchids leaves appear damaged or yellow ensure they are not in direct sunlight or being over watered.

Where should I place my orchid? 

Ensure that your orchid is not in direct sunlight and it's away from any south facing windows. East or west facing windows are best for your orchid. Also, ensure your orchid isn't by a radiator as this will dry your orchid out.

Can't find what you're looking for?  

If there are any problems with your orchids, don’t hesitate to get in touch and we’ll be sure to put it right. After all, we love orchids, and all we want to do is share that love with you. 

We hope you find the answers to your questions within this care page but if not then please send us an email with any photos of the issue and we'll make sure we put it right.  

 

To get in touch just drop us an email with photos to: hello@loveorchids.co.uk

OTHER QUESTIONS

How do I add promotional codes? 

During the checkout process you will see a discount code tab, after you enter your personal details. You can only use one discount code at a time, if your promotional code isn't working please contact us.

How do I request to leave my parcel in a safe place?  

Won't be in? That's fine. Follow the courier link in your dispatch email and request for your parcel to be left in a safe place.  

How do I receive updates or promotional codes? 

In order to stay up to date with the latest Love Orchid updates and offers, simply sign up to our orchid club in the link below. You will be the first to be notified of any promotions or new products.  

How do I ensure no price is on my gift order?  

Don't worry none of our orders have pricing within the packaging, all invoices will be received by email. So, they make the perfect gift!  

Can't find what you're looking for?  

If there are any problems with your orchids, don’t hesitate to get in touch and we’ll be sure to put it right. After all, we love orchids, and all we want to do is share that love with you. 

We hope you find the answers to your questions within this care page but if not then please send us an email with any photos of the issue and we'll make sure we put it right.  

 

To get in touch just drop us an email with photos to: hello@loveorchids.co.uk

Join the Orchid Club

Sign up to get access to surplus plants as well as free care tips and tricks

CARE TIPS & UPDATES

Everything you need to know about caring for your Phalenopsis orchid, from feeding and watering to finding a location and ensuring it reflowers.

Our much-loved Head Grower Malcom knows pretty much everything there is to know about orchids, want to ask him a question?

Find out about the latest news and events from Love Orchids.